My experience with Kia Carnival's Apple CarPlay sound issue

Car_Braniac

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Location
Ohio
I have an issue with Apple CarPlay. The phone call sound quality is terrible , both on calls and voicemails, it sounds like there's a ringing noise in the background. I reached out to the dealership where I purchased the car, and they suggested it could be a software problem.

I had to leave the car at Kia for the whole day to have the issue looked at. I’m hoping they can fix it soon. Has did happen to anyone else?
 
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